How do I request an access prohibition for myself?

1. Complete the following exclusion form.

2. Sign it.
 
3. Add a copy of both sides of your identity card.
 
4. Send both the form and the copy to the Gaming Commission, Kantersteen 47, B – 1000 Brussels.

How do I request an access prohibition for someone in my surroundings (child, partner, parent)?

1. Complete the following exclusion form.

2. Sign it.

3. Add a copy of both sides of your identity card.

4. Send both the form and the copy using registered mail to the Gaming Commission, Kantersteen 47, B – 1000 Brussels.

How do I regain access to casinos and gaming halls after I had myself excluded?

Draft and sign a letter containing your application and send it, using registered mail, to the Gaming Commission, Kantersteen 47, B – 1000 Brussels, together with a copy of both sides of your identity card.

After a waiting period of three months (from the day of receipt of your registered letter by the Gaming Commission), you once again have access to casinos (real and online), gaming halls (real and online) and betting offices (online).

How long do I have to wait to have access once again after requesting the cancellation of my access prohibition?

After a waiting period of three months (from the day of receipt of your registered letter by the Gaming Commission), you once again have access to casinos (real and online), gaming halls (real and online) and betting offices (online)

Can I have myself excluded for a limited period of time?

An access prohibition has an unlimited duration and can only come to an end if requested by yourself using registered mail. There is, however, a reflection period of three months between the moment on which the cancellation of the access prohibition is requested and the moment on which the actual access is regained.

Draft and sign a letter containing your application and send it, using registered mail, to the Gaming Commission, Kantersteen 47, B – 1000 Brussels, together with a copy of both sides of your identity card.

Is it possible for third parties (for example the bank, my employer) to obtain information concerning my access prohibition?

No. Personal information is never transmitted to third parties. Such information is highly secured, legally protected and strictly confidential. The casinos and gaming halls only receive a notification whether a visitor should be granted access or not. However, they have no access to any personal information concerning that visitor.

Which documents count as proof of identity on entering a casino, a gaming hall or a betting office?

On entering a casino or a gaming hall, you have to present a valid identity document. The full name, first names, date of birth, place of birth, profession and address are recorded in a register. After that, you have to sign that register.

A photocopy of the identity card or a document establishing the identity can also function as valid proof of identity. An invalid identity card will not be taken into consideration.
 
A document establishing the identity is delivered by Belgian or foreign authorities. Foreign documents are only accepted if the identity of the person can be established with absolute certainty. If one of the data items that have to be recorded is missing from the identity document, it has to be completed with a declaration of the customer. In case of serious doubt concerning the validity of the identity document or the accuracy of the declaration of the customer, the staff of the gaming hall has to refuse the entry.

What is the minimum age to participate in games of chance or bets?

The minimum age to play in a casino or gaming hall (online or real) is 21, whereas the minimum age to participate in bets (online or real) or phone-in games is 18.

Am I allowed to work in a casino or a gaming hall under the age of 21?

Yes. The minimum age of 21 years to enter casinos and gaming halls does not apply to the staff. The minimum age for employment in a casino or gaming hall is 18.

Outside of their working hours, employees under the age of 21 are not allowed to be present in the casinos or gaming halls. However, since employees are not allowed to play at the gaming hall in which they are employed, there is not much reason for them to hang around outside of their working hours anyhow.

Am I, as an excluded player, allowed to work in a casino or a gaming hall?

Yes. Employees of a casino or a gaming hall are strictly forbidden to play at the gaming hall in which they are employed. An excluded player can decide for himself whether or not it is a good idea to be employed in the gambling sector. Non-excluded players, however, are also prohibited to play at the casino or gaming hall in which they are employed.

My collective debt settlement arrangement has ended. How can I ensure that I regain access to the gaming establishments?

Since 1 September 2013, people whose request for a collective debt settlement arrangement has been declared admissible are automatically excluded from gaming halls, casinos and gambling websites (article 54, § 3.6, of the law of 7 May 1999 on games of chance).

The new exclusion measure lapses automatically as soon as you no longer appear on the list of persons who are in a collective debt settlement arrangement.
 
If the end of the debt settlement arrangement has wrongfully not been registered – the Gaming Commission works exclusively on the basis of official data it receives, it cannot correct those data itself – you should contact your debt mediator (lawyer or social worker). He has to ensure that you are removed from our list of excluded players. This occurs by indicating the end of your debt settlement in the "Centraal bestand van berichten van beslag" (central file for notices of seizure).
 
If you cannot remember who your debt mediator was, you can contact the registry of the court of your residence, which will be able to provide you with the details concerning your debt mediator.